Anyone else had this problem?
First TurboTax rep says "That's a Mac issue. We can't help with that."
Got in by answering a security question.
Second TurboTax rep looks up an article and sent the link. It helped. Here it is:
Mac not using Keychain
If you haven't given TurboTax Keychain access, you can select Forgot Password in the password request window to answer your security question. That will get you back in. Once you're back in, select Password Encrypt from the File menu if you want to update or remove your password.
Mac using Keychain
In some rare cases if you've given Keychain access to TurboTax, you can go to Applications > Other > Keychain access > Keychains > Login > Category > Passwords, then find Intuit or TurboTax. Right-click Get Info > Attributes > Show Password.
You will be prompted for your Mac password and it'll show you the password you used to encrypt your TurboTax file. This is may not work for all users.
First TurboTax rep says "That's a Mac issue. We can't help with that."
Got in by answering a security question.
Second TurboTax rep looks up an article and sent the link. It helped. Here it is:
Mac not using Keychain
If you haven't given TurboTax Keychain access, you can select Forgot Password in the password request window to answer your security question. That will get you back in. Once you're back in, select Password Encrypt from the File menu if you want to update or remove your password.
Mac using Keychain
In some rare cases if you've given Keychain access to TurboTax, you can go to Applications > Other > Keychain access > Keychains > Login > Category > Passwords, then find Intuit or TurboTax. Right-click Get Info > Attributes > Show Password.
You will be prompted for your Mac password and it'll show you the password you used to encrypt your TurboTax file. This is may not work for all users.